RETURN AND REFUND
Try your purchased items in the comfort of your own home.
Within 14 days from receipt you may notify to us that you wish to return such items, by emailing the following address: email@example.com”; please specify the order number and wait our e-mail confirmation with all details and documents to ship with your purchase.
Please note that we would appreciate you to specify the reason of the return in order to help us to improve our service.
After confirmation, you will only need to call DHL and we will collect the package from your home. Shipping cost will be at our charge (not import duties, if any) for purchase value higher than 30 Euro.
Your refund will be credited to the original payment method; due to varying processing times between payment providers such refund may take approximately up to 10 working days to be shown on your account.
IMPORTANT: Please make sure your items are returned new, unused, in the original Pantone Universe Footwear box, with original labels and a copy of the receipt. Returns that do not meet our policy will not be accepted and will be sent back to the customer to his charge.
Please contact our customer care team by emailing firstname.lastname@example.org if you have any further questions.